Email Polish

This reply is ready.
Make it sound like you.

The customer has already waited two days. Mei does not want the apology to sound stiff, and she will not add a promise beyond the refund or replacement already offered.

Polish my draftSee what changes
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Customer email · Professional · StandardExample

Hi Ms. Alvarez, I checked order 8841 and can confirm the delivery is scheduled for Thursday 23 October. We're sorry for the delay and would like to make things right: you can choose a 15% refund on this order or a replacement at no cost. Please let us know which option you prefer. Best, Mei

  • More professional wordingYou are still the one who checked the order
  • A clearer choiceOnly the two options already in the draft
  • Check before sendingThe order number, the date and the 15%
This customer reply

Every change should still sound like you.
And respect what you promised.

The customer has been waiting two days. Mei puts the same reply through three levels, checking which wording is steadier without going beyond what she already promised.

Customer email · Professional · StandardIllustrative example, written by us — not a live result

Her draft

Hi Ms. Alvarez, i checked the order 8841 and the delivery will arrive at thursday 23 october. we are sorry for the delay and want to make things right. we can offer you a 15% refund on this order, or we can send a replacement at no cost. please let us know which option you prefer. Best, Mei

Ready to send Standard

Hi Ms. Alvarez, I checked order 8841 and can confirm the delivery is scheduled for Thursday 23 October. We're sorry for the delay and would like to make things right: you can choose a 15% refund on this order or a replacement at no cost. Please let us know which option you prefer. Best, Mei

Swaps weak or non-native phrasing for professional wording. The sentences stay recognizable.

Changes

OriginalRevisedReason
the delivery will arrive at thursday 23 octobercan confirm the delivery is scheduled for Thursday 23 OctoberPresents what you checked as a confirmed schedule without adding a guarantee.
want to make things rightwould like to make things right“Would like” is the more courteous register for a customer.
we can offer you a 15% refund on this order, or we can send a replacementyou can choose a 15% refund on this order or a replacementPuts the two options you already offered in the customer's hands; nothing new is promised.

Kept as written: Ms. Alvarez · 8841 · Thursday 23 October · 15% · Mei

The example emails are in English: the tool polishes English drafts only.

Try it on your own draft
How it works

Three steps from draft to send.

  1. Step 1

    Paste your English draft

    An email, a cover letter or any business text, in your own words. The tool polishes what you wrote — it doesn't write from scratch, and it doesn't translate.

  2. Step 2

    Pick scene, tone and intensity

    The scene sets the register: a customer, your manager, a colleague, a hiring team or general copy. Tone is professional, friendly or assertive; intensity is light, standard or strong.

  3. Step 3

    Check the changes, then copy

    Read each original line, its revision and the reason. Change back anything you'd rather keep, check your facts, and send it from your own mailbox.

Right before sending

The content is there.
It just needs to land right.

Three emails already written, on three evenings when the wrong tone would cost more than a typo.

Illustrative photo: Mei replying to a customer late at nightMei · SingaporeCross-border shop owner · The customer has waited two daysCustomer email · Professional · StandardIllustrative story
Original

Hi Ms. Alvarez, i checked the order 8841 and the delivery will arrive at thursday 23 october. we are sorry for the delay and want to make things right. we can offer you a 15% refund on this order, or we can send a replacement at no cost. please let us know which option you prefer. Best, Mei

Revised

Hi Ms. Alvarez, I checked order 8841 and can confirm the delivery is scheduled for Thursday 23 October. We're sorry for the delay and would like to make things right: you can choose a 15% refund on this order or a replacement at no cost. Please let us know which option you prefer. Best, Mei

What changed: She did not want the apology to sound empty, and she did not add a promise; the edit simply makes the checked delivery plan and the two existing options clear.

Before sending: Before sending, she checks the order number, the original date, the signature and the 15% refund. If a sentence no longer sounds like her, she changes it back.

Illustrative photo: Arjun preparing his project update at night in LondonArjun · LondonProject team member · Explaining progress before FridayManager email · Friendly · StandardIllustrative story
Original

Hi Priya, quick update on the migration project. we are finish the database move last week and now all 12 services run on the new cluster. next step is the load test. i will share the full report by friday. Best, Arjun

Revised

Hi Priya, Quick update on the migration project: we finished the database move last week, and all 12 services are now running on the new cluster. Next up is the load test — I'll share the full report by Friday. Best, Arjun

What changed: The migration is fresh, and he does not want his manager to see a vague update; the edit only makes what happened and what comes next clear.

Before sending: Before sending, he checks all 12 services, the project facts and Friday. One quick update should not decide the outcome for him.

Illustrative photo: Sofia drafting her cover email in TorontoSofia · TorontoJob seeker · Not wanting to oversell herselfJob application email · Assertive · StrongIllustrative story
Original

Dear Hiring Team, i am writing to apply for the Product Analyst role at Northwind. i have 5 years of experience in data analysis and i thinks i am a good fit because i am very hardworking and i learn fast. i hope you can consider my application. Best, Sofia

Revised

Dear Hiring Team, I am applying for the Product Analyst role at Northwind. I bring 5 years of experience in data analysis, a strong work ethic and the ability to learn fast. Thank you for considering my application. Best, Sofia

What changed: She wants the hiring team to see her care, without using a vague “good fit” to hold the application together; the five years and learning ability were already in her draft.

Before sending: Before sending, she checks the role, Northwind, the five years and her signature. Add what is true; leave out what she cannot stand behind.

Before you open the tool

Clear limits, so you can polish with confidence

  • Facts shouldn't drift in a polish

    The tool site says it preserves numbers, dates, prices, names, companies, links and email addresses without adding promises; review the result. Never paste passwords, ID or bank details. Check personal and business facts before sending.

  • It never sends anything

    No mailbox, contacts or account access. You copy the polished text and send it yourself.

  • English drafts only

    It polishes English (US) text and doesn't translate. A draft in another language comes back unchanged, with a note.

  • Deleted after 7 days

    Your draft and result are used only to produce your polished version. Keep passwords, ID and card numbers out of any draft.

More tools

More ways to get the words right

FAQ

You might be wondering

Will it change my numbers, dates or names?

No. Every fact you wrote — numbers, prices, dates, names, company names, links, email addresses — appears in the polished version exactly as you typed it. The tool fixes the English around your facts; it never rewrites the facts themselves, and it never invents details, promises or figures that weren't in your draft.

Which languages does it work in?

English (US) only for now. A draft in another language comes back unchanged, with a note explaining that the tool polishes English drafts — it does not translate. If you write in English but feel more confident in another language, this is exactly the case it is built for.

What is the difference between light, standard and strong?

Light fixes grammar, spelling and awkward phrasing only. Standard — the default — also replaces weak or non-native wording with professional phrasing. Strong additionally restructures sentences for clarity and flow, and it's the one to pick when a draft needs real work. In every mode the meaning stays identical and the facts are frozen.

Should I paste sensitive information?

Better not to. Keep passwords, ID numbers, bank card numbers and other secrets out of any draft you paste into an online tool. If a draft appears to contain personal details like a phone number or a home address, the tool keeps them as written and adds a note reminding you to double-check them before sending.

Does it send the email or connect to my mailbox?

Never. The tool stops at the copy button: you paste the polished text into your own email program and send it yourself. It has no access to your inbox, your contacts or any account.

Can I use it for a cover letter or a product blurb, not just email?

Yes. Pick the job application scene for cover letters and intro emails, or general copy for announcements, bios and product blurbs. The scenes change the register of the polished text to match where it's going.

What happens to my draft after I run it?

Your draft and the result are processed to produce your polished version and kept under the platform's standard retention: they are deleted after 7 days. Copy anything you want to keep — the copy button is the export.

You've already written it.
Now let the English say it well.

Bring your draft and choose who it's for. Every change comes with a reason.

Open Email Polish

16 credits per run