Mei · 新加坡跨境店铺负责人 · 客户已经等了两天给客户的邮件 · 专业 · 标准示意故事Hi Ms. Alvarez, i checked the order 8841 and the delivery will arrive at thursday 23 october. we are sorry for the delay and want to make things right. we can offer you a 15% refund on this order, or we can send a replacement at no cost. please let us know which option you prefer. Best, Mei
Hi Ms. Alvarez, I checked order 8841 and can confirm the delivery is scheduled for Thursday 23 October. We're sorry for the delay and would like to make things right: you can choose a 15% refund on this order or a replacement at no cost. Please let us know which option you prefer. Best, Mei
改了什么: 她不想把道歉写成空话,也没有给客户新的承诺;改动只是把已经核查过的安排和两个选项说得更清楚。
发送之前: 发送前,她再核对订单号、原日期、署名与 15% 退款;哪句话不像自己,就改回来。
Arjun · 伦敦
Sofia · 多伦多